{"id":348,"date":"2020-06-25T14:37:03","date_gmt":"2020-06-25T12:37:03","guid":{"rendered":"https:\/\/test-downloads.geniusbytes.com\/faqs\/"},"modified":"2024-11-27T12:01:24","modified_gmt":"2024-11-27T11:01:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/tic.geniusbytes.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"348\" class=\"elementor elementor-348\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3366a9 e-flex e-con-boxed e-con e-parent\" data-id=\"f3366a9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_top&quot;:&quot;wave-brush&quot;,&quot;shape_divider_bottom&quot;:&quot;wave-brush&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-top\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg 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d=\"M15.6,13.2c0-0.1,4.3,0,6.7,0.5c2.4,0.5,5,1.9,5,2c0,0.1-2.7-0.8-5.1-1.4\tC19.9,13.7,15.7,13.3,15.6,13.2z\"\/>\n<\/svg>\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f161bf1 e-con-full e-flex e-con e-child\" data-id=\"2f161bf1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90ffee2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"90ffee2\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns:dc=\"http:\/\/purl.org\/dc\/elements\/1.1\/\" xmlns:cc=\"http:\/\/creativecommons.org\/ns#\" xmlns:rdf=\"http:\/\/www.w3.org\/1999\/02\/22-rdf-syntax-ns#\" xmlns:svg=\"http:\/\/www.w3.org\/2000\/svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:sodipodi=\"http:\/\/sodipodi.sourceforge.net\/DTD\/sodipodi-0.dtd\" 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Thank you!<\/p>\n<p style=\"text-align: center;\">If you have been waiting for a long time, please contact our support team.<\/p>\n<p style=\"text-align: center;\"><div id=\"user-registration\" class=\"user-registration\">\n<div class=\"ur-frontend-form login\" id=\"ur-frontend-form\">\n\t\t<form class=\"user-registration-form user-registration-form-login login\" method=\"post\" action=\"\">\n\t\t<div class=\"ur-form-row\">\n\t\t\t<div class=\"ur-form-grid\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"user-registration-form-row user-registration-form-row--wide form-row form-row-wide\"\n\t\t\t\t\tdata-field=\"username\">\n\t\t\t\t\t<label for=\"username\">Username or E-Mail address <span class=\"required\">*<\/span><\/label>\t\t\t\t\t<span class=\"input-wrapper\">\n\t\t\t\t\t\t<input placeholder=\"Username or E-Mail address\" type=\"text\"\n\t\t\t\t\t\t\t   class=\"user-registration-Input user-registration-Input--text input-text\" name=\"username\"\n\t\t\t\t\t\t\t   id=\"username\"\n\t\t\t\t\t\t\t   value=\"\"\n\t\t\t\t\t\t\t   style=\"\"\n\t\t\t\t\t\t\t   \t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"user-registration-form-row user-registration-form-row--wide form-row form-row-wide hide_show_password\"\n\t\t\t\t\t\tdata-field=\"password\">\n\t\t\t\t\t\t<label for=\"password\">Password <span class=\"required\">*<\/span><\/label>\t\t\t\t\t\t<span class=\"input-wrapper\">\n\t\t\t\t\t\t<span class=\"password-input-group\">\n\t\t\t\t\t\t<input\n\t\t\t\t\t\t\tplaceholder=\"Password\"\n\t\t\t\t\t\t\tclass=\"user-registration-Input user-registration-Input--text input-text\" type=\"password\"\n\t\t\t\t\t\t\tname=\"password\" id=\"password\"\n\t\t\t\t\t\t\tstyle=\"\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"javaScript:void(0)\" class=\"password_preview dashicons dashicons-hidden\"\n\t\t\t\t\t\t   title=\"Show password\"><\/a>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"form-row\">\n\t\t\t\t\t<input type=\"hidden\" id=\"user-registration-login-nonce\" name=\"user-registration-login-nonce\" value=\"73e011c23f\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/348\" \/>\t\t\t\t\t\t<div class=\"user-registration-before-login-btn\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"\" data-field=\"remember-me\">\n\t\t\t\t\t\t\t\t\t<label\n\t\t\t\t\t\t\t\t\t\tclass=\"user-registration-form__label user-registration-form__label-for-checkbox inline\">\n\t\t\t\t\t\t\t\t\t\t<input\n\t\t\t\t\t\t\t\t\t\t\tclass=\"user-registration-form__input user-registration-form__input-checkbox\"\n\t\t\t\t\t\t\t\t\t\t\tname=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t\t\t\t\t<span>Remember me<\/span>\n\t\t\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div data-field=\"lost-password\"\n\t\t\t\t\t\t\t\t\t class=\"user-registration-LostPassword lost_password\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/tic.geniusbytes.com\/en\/membership-dashboard\/lost-password\/\">Forgot your password?<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div data-field=\"login-button\" class=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button type=\"submit\"\n\t\t\t\t\t\t\t\tclass=\"user-registration-Button button ur-submit-button\"\n\t\t\t\t\t\t\t\tname=\"login\"\n\t\t\t\t\t\t\t\tvalue=\"Login\">Login<\/button>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<input type=\"hidden\" name=\"redirect\"\n\t\t\t\t\t   value=\"\"\/>\n\n\t\t\t\t<div class=\"user-registration-register register\" data-field=\"registration-setting\">\t\t\t\t\t\t\t<a href=\"https:\/\/tic.geniusbytes.com\/en\/register\/\"> Not got an account yet? 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